Welcome to Tony’s Pet and Garden Supplies. These Terms and Conditions govern your use of our website, tonyspet.store , and the purchase of any products from our online shop. By using our site, you agree to these rules.

1. Ordering and Contract

When you place an order through our checkout process, you will receive an order acknowledgement email. This email confirms we have received your request but does not yet mean the order is accepted.

• Acceptance: Our formal acceptance of your order occurs when we change your order status to “Processing” or “Shipped.”

• Right to Cancel: We reserve the right to refuse or cancel an order if we cannot obtain payment authorization, if there is a pricing error, or if we suspect fraudulent activity.

2. Pricing and Taxes

• Currency: All prices are listed in British Pounds (GBP).

• VAT: In accordance with UK law, the price you see at checkout is the final price you pay. Unlike US-based stores, we do not add unexpected “State or Local” taxes at the final step of the UK checkout.

• Changes: We review our prices regularly and may modify them without notice, but the price at the time of your purchase is fixed.

3. Shipping and Delivery

• Availability: We currently only offer delivery within the United Kingdom.

• Cost: We provide Free Express Shipping on all orders. There are no hidden scaled costs for multiple items; shipping is free.

• Total Delivery Time: Please refer to our Shipping Policy for full details, but generally, orders arrive within 4–7 business days (total time).

4. Product Descriptions and Use

We do our best to ensure that all photographs and descriptions are accurate.

• Instructions: All pet and garden supplies should be used strictly according to the manufacturer’s instructions and precautions.

• Discrepancies: If a product is not as described, your primary remedy is to return it to us in an unused condition as per our Refund Policy.

5. Fraud Protection

To protect our customers and our business, we screen all orders for unauthorized or illegal activity. We reserve the right to refuse any order or cancel accounts if we suspect fraud. If we reject your order for security reasons, our customer service team will attempt to contact you to verify the details.

6. Intellectual Property

Everything you see on this website—including text, logos, and photos—is owned by Tony’s Pet and Garden Supplies or our licensors.

• You may print or download small extracts for your own personal, non-commercial use.

• You are not permitted to use any images or graphics separately from the accompanying text without our written permission.

7. User Feedback and Comments

We love hearing from our community! If you leave a review or comment on our site, you grant us the right to use, edit, or share that content in our marketing materials. However, please ensure your comments are respectful and do not infringe on anyone else’s rights.

8. Changes to These Terms

We may update these terms from time to time to reflect changes in the law or our business practices. We recommend checking this page periodically. Your continued use of the site means you accept any changes made.

Contact Information

If you have any questions regarding these Terms, please reach out to us:

Trade name: Tony’s Pet and Garden Supplies

Phone number: +44 191 420 9095

Email: support@tonyspet.store

Physical address: 342-344 Stanhope Rd, South Shields NE33 4QZ, United Kingdom