Orders can be cancelled within 24 hours as long as they have not entered the shipping process. However, once this time has passed, we will not accept any requests for cancelling the order, regardless of the reason.

How to modify/cancel an order?

Follow these steps:

Prepare the required information, including the order email, order number (provided by https://tonyspetgardensupplies.uk/ in the order confirmation email), and specific requirements for modifying or cancelling the order.
Send the request with the above information to support@tonyspetgardensupplies.uk, with the subject line [Modify/Cancel Order + Order Number].

CONTACT INFORMATION:

If you have any questions about this cancelation policy, please contact us at:

Trade name: Tony’s Pet and Garden Supplies

Phone number: +44 191 420 9095

Email: support@tonyspetgardensupplies.uk

Physical address: 342-344 Stanhope Rd, South Shields NE33 4QZ, United Kingdom