At Tony’s Pet and Garden Supplies, we take your privacy seriously. This policy explains how we handle your personal information when you shop with us at tonyspet.store. We are committed to being transparent about what data we collect and how we use it to give you the best experience.

1. Information We Collect

When you visit our store, we collect two types of information:

• Order Information: When you make a purchase, we collect your name, billing and shipping addresses, email address, and phone number. This is necessary for us to get your pet and garden supplies to your door.

• Device Information: We automatically collect data about your device (like your IP address and browser type) and how you interact with our site using cookies and pixels. This helps us improve our website’s performance.

2. How We Use Your Information

We use your data to:

• Process and ship your orders (the most important part!).

• Communicate with you regarding your order status.

• Prevent fraud and ensure a secure shopping environment.

• If you’ve opted in, send you updates about new products or special offers.

3. Sharing with Trusted Partners

We never sell your data. We only share it with essential third-party services that help us run our shop:

• WooCommerce: Our store is powered by WooCommerce, which allows us to manage your orders securely.

• PayPal: All payments are processed through PayPal. We do not store your credit card or bank details on our own servers.

• Shipping Carriers: We share your name and address with FedEx (or our other delivery partners) so they can deliver your items.

• Google Analytics: This helps us understand how customers move through our site so we can make it easier to navigate.

4. Your Rights (UK GDPR)

Since we are located in the United Kingdom, we comply with the UK GDPR. You have the following rights regarding your data:

• The right to see what data we hold about you.

• The right to ask us to correct or delete your information.

• The right to withdraw your consent for marketing at any time.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

5. Data Retention

We keep your order information for our records for as long as necessary to fulfill our legal and tax obligations in the UK. If you would like us to delete your information, please reach out to us.

6. Cookies

We use cookies to keep track of items in your shopping basket and to remember you when you return to our site. You can choose to disable cookies through your browser settings, though this may affect some features of the store.

7. Contact Us

For any questions regarding your privacy or to exercise your rights, please contact our Data Protection lead:

If you have any questions about this privacy policy, please contact us at:

Trade name: Tony’s Pet and Garden Supplies

Phone number: +44 191 420 9095

Email: support@tonyspet.store

Physical address: 342-344 Stanhope Rd, South Shields NE33 4QZ, United Kingdom